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Help center

Answers to the questions we are asked most, plus the fastest ways to reach a human.

Frequently asked

If your question is not here, ask us directly — we reply within one business day.

What exactly do you collect?
Public data from social and content platforms: account profiles, articles and videos, engagement counts, comments, live-room data, product listings and reviews. We do not collect private messages or any data that requires account credentials you have not authorised us to use.
How does pricing work?
Three models. API access is prepaid and consumption-based. Data projects are quoted per dataset — by platform, field set, time range and volume. Account services are priced per account or per placement, and the price lists are published on the relevant service page.
Can I try before buying?
Yes. Registration issues an API key with trial credits that land in your account immediately, so you can test any endpoint in the online console. For data projects we will usually provide a small sample first.
Do you offer discounts?
Volume pricing applies automatically to API consumption. For large projects and annual commitments we quote individually — ask us and we will be straight about what is available.
Is there an NDA?
Yes — we sign one on request, and it is standard for enterprise and data-annotation projects. We do not resell or republish client-specific datasets.
How is data delivered?
API responses in JSON; datasets via cloud drive (structured files plus field documentation); reports as PDF or Excel. We can match your schema if you provide one.
What about compliance?
We operate as a data service provider and require customers to use data lawfully. For regulated industries we will discuss permitted use before the project starts.
Which regions do you serve?
We are headquartered in Hangzhou, China, and work with customers worldwide. Contracts can be issued in USD, and support is available in English and Chinese.

Talk to us

Pick whichever channel suits you.

WeChat

Fastest for existing customers and for anything requiring a quick back-and-forth.

Email

Best for requirements, datasets and formal quotations.

Phone

Monday to Friday, 09:00–18:00 China Standard Time.

Quick links

Jump straight to the thing you need.

API documentation

Endpoints, parameters and response schemas, with a live console.

Submit a requirement

Describe a dataset and get a scope, sample and price.

Collection assistant

Set up a Feishu Base collector in five minutes.

Account services

Binding, login, deletion and traffic-owner services.